How we decide whether to give credit

Just as most other lenders do, we use ‘credit scoring’ to help us decide on whether or not we are able to lend to someone. In addition to this, we also carry out our own checks during the application process to ensure that we lend an amount that you can afford to repay.

Applying for a loan with Satsuma is done by completing our online application form. This form includes providing details about your income and outgoings, marital status, address etc. The information you provide to us is then reviewed along with the information in your credit report, to give you an overall score and helps us decide how likely you are to be able to afford to make the loan repayments over the term of the loan.

Your credit report is provided to us by the credit reference agency Experian. It contains your personal credit history; information that has been recorded over the years from your other creditors. In your report there will be your payment history on things such as mortgage repayments, credit cards, catalogue credit accounts, overdrafts and even utility bills.


Experian Credit Score: Score Factors

If you’re refused by one lender you might not be refused by others. This is because they have different systems to work out credit scores and on which they base the lending decision, so if you’re declined by another lender that doesn’t necessarily mean that you’ll be declined with Satsuma.

Refused Credit? Here's what to do now

You can get your Experian CreditExpert credit report and credit score at

Use our loan calculator